Privacy Policy

Introduction

Unatti Pay respects your privacy and is committed to handling personal and business information responsibly. This policy applies to users who access our website, retailer dashboard, distributor services and other supported digital financial service interfaces.

By using the platform, you acknowledge that your information may be processed in accordance with this Privacy Policy and applicable requirements.

Information We Collect

Depending on the services you use, we may collect information such as:

• Name, mobile number and email address
• Business name and business-related information
• Address and location information
• Account and login information
• Device, browser and IP information
• Service usage and transaction-related information
• KYC or verification information where required
• Support requests and communication records

How We Use Your Information

Information may be used to operate and improve our services, maintain platform security and support legitimate business operations.

• Create and manage your account
• Process supported service requests
• Provide transaction and account information
• Perform identity or business verification
• Prevent misuse, fraud and unauthorized activity
• Provide customer support
• Improve website and dashboard performance
• Send important account or service notifications

KYC & Verification Information

Certain financial or verification services may require additional identity or business information. This may include Aadhaar-related verification data, PAN details, business documents or other information required by service providers or applicable processes.

Transaction Information

When you use services such as AEPS, BBPS, DMT, recharge, payout, bill payments or related services, transaction information may be generated and stored for operational, reconciliation, support and record keeping purposes.

Transaction records may include service type, amount, status, timestamps, transaction reference numbers and related technical information.

Cookies & Similar Technologies

Our website may use cookies, browser storage and similar technologies to maintain sessions, remember preferences, improve performance and understand how the website is used.

You can control certain cookie settings through your browser. Disabling required cookies may affect some website functionality.

How Information May Be Shared

Information may be shared only where reasonably necessary to operate the requested service, comply with applicable requirements or protect the platform.

• Authorized banking or payment service providers
• Billers and service operators
• Verification and technology partners
• Infrastructure and hosting providers
• Authorities where legally required
• Professional advisers where appropriate

We do not intend to sell personal information as a standalone commercial product.

Data Retention

Information may be retained for as long as necessary to provide services, maintain transaction records, resolve disputes, enforce agreements and satisfy applicable business or legal requirements.

Information Security

We use reasonable technical and organizational measures intended to protect information against unauthorized access, misuse, alteration or loss.

• Secure account authentication
• Restricted access to sensitive information
• Secure communication practices
• Activity and security monitoring
• Administrative access controls

Your Choices & Rights

Subject to applicable requirements, you may contact us regarding access, correction or other requests concerning information associated with your account.

Some information may need to be retained where it is connected with completed financial transactions, compliance requirements or dispute records.

Third-Party Services

Some platform services may depend on third-party banks, payment networks, billers, verification providers or technology partners.

Those providers may process information under their own policies and service requirements.

Changes To This Policy

We may update this Privacy Policy when our services, technology or applicable requirements change. The latest version will be published on this page with an updated effective date.